FAQ

FAQ

Find out more about how our Tremblant Living vacation rental agency works, what our vacation rental homes include and more.

Pick the question for which you are looking for an answer:

1. What are the local activities in Mont-Tremblant?

Please visit our Mont-Tremblant Tourist Information pages for full details on local activities, events, shopping and our comprehensive restaurant guide.

Popular ‘Things To Do’ include :

Summer

  • Entertainment at Tremblant resort
  • Beach & tennis club (Tremblant lake)
  • Golf Diable, Geant, La Belle, La Bête and Le Maitre all within 10 minutes’ drive
  • Luge (resort)
  • Hiking and biking trails
  • Aquaclub la Source (resort village)
  • Shopping/cafes/restaurants at Tremblant resort

Winter

  • Tremblant skiing & snow-boarding
  • X- Country ski and snowshoeing
  • Aquaclub la Source / Gym (resort village)
  • Dog sledding
  • Sleigh rides
  • Ice skating Tubing (Aventure Neiges)
  • Snowmobiling
  • Ice fishing and Ice climbing
  • Shopping/cafes/restaurants at Tremblant resort

2. Are linens and towels provided at my vacation home, what else is included?

The following are some of the items included for all reservations :

  • Bed linens
  • Firewood – starter kit for properties with fire places (Sep-Apr)
  • Clothes detergent
  • Towels (3 sizes) (# of towels depends on property’s sleeping capacity)
  • Dishwasher soap
  • Dish towels/cloths
  • Hand soap (3 in 1 hand, body and hair liquid soap)
  • Sanitary paper & tissues
  • Paper towels
  • Foil paper and plastic wrap
  • Basic spices

3. What is Check-in/Check-out time?

Check-in time begins at 5:00 pm and Check-out time is 11 am.

A limited number of early check-ins and/or late check-outs are available provided that there are no guests arriving upon your departure or leaving prior to your arrival. Requests must be submitted in writing to our reservation specialists and approved in advance of arrival. However, we cannot guarantee the early check-in or late check-out request will be granted until just a few days prior to your arrival date .

4. What to do when I leave my Tremblant Living home?

Remove all food from the refrigerator and place all trash in exterior bins. Load and start the dishwashers. Close and lock all windows and doors. Set thermostat to 23C degrees for AC or 18 degrees for heat. Clean the grill with the brush provided. Tidy up outside including the decks, yard and pool area, if applicable. Entry codes will expire at 11:00 am on departure date. Guests must read and share the Rental Agreement signed at the time of your reservation which describes a full list of Rules and Conditions.

5. What are Tremblant Living rental policies and conditions?

  • We rent only to business travelers, family groups and responsible adults older than 30 years of age; adults cannot rent properties on behalf of underage guests and are subject to approval
  • Any kind of house party/loud noise and music is strictly forbidden
  • Minimum noise outside after 9h30pm
  • No smoking – No pet
  • Check-in 5pm – check-out 11am
  • Deposit or full payment and signed Rental Agreement must be received within 2 days of making the reservation.
  • 50% deposit is requested within 48 hours of booking and the other 50% (OR full payment) is to be paid 30 days prior to the arrival date.
  • Cancellation – Stay is refundable if a written notice of cancellation is received at least 90 days before the date of arrival, less a fee of 10% of total amount before taxes. If the reservation is cancelled less than 90 days before the date of arrival, the stay is non- refundable. In that case, we will make every effort to rebook the unit and will refund for every night that is resold, up to the net amount paid to the owner by the new renter, with the exception of a 10% of total amount before taxes.

*Cancellation policy does not apply to high season rentals, unless unit is rebooked, as follows: Christmas week, New Year’s week, Presidents’ week, March Break, and August month. Consult our Sales team for specific dates.

6. What is Vacation Rental Damage Waiver Fee (DWF)?

You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time. Instead of paying hundreds of dollars up front, and waiting for a refund at the end of your stay, you can simply make a one-time payment of $60-$100 depending on the property. Avoid the hassles of checks and credit card holds. This fee will cover up to $1,200 for accidental or inadvertent damages only. A full description of the DWF is included in your Rental Agreement for you to consider before securing your reservation.

7. Can I arrange for a mid-stay clean?

A mid-stay housekeeping service is available upon request for an additional charge. The service includes; cleaning of all rooms, bathrooms and kitchen area, loading dishwasher, also more in depth service can be requested at an additional cost to have all bed linens changed. Please note that any request for mid-stay housekeeping will be subject to the companies cleaning schedule.

8. Are your properties suitable for Corporate Groups and Business meetings?

Yes, Tremblant Living luxury chalets offer exceptional meeting and corporate retreat facilities, plus everything your group needs to relax at the end of every day. Visit our Corporate Meetings and Retreats page for more information. (or if no dedicated page then add the following text: ) Our dedicated Sales and Hospitality teams will simplify your search from choosing the right property to the personalized concierge services that meet your project’s needs to make your meeting an absolute success.

  • Ranging from 2600-10,400 square feet, most of our townhomes and chalets are spread out over three levels providing just about the perfect degree of privacy.
  • Open concept living/dining areas make for an even more spacious gathering venue for both team building and break-out sessions.
  • Fully equipped kitchens offer quality appliances to prepare from simple to the most sophisticated meals at any of our chalets.
  • Other amenities (depending on property) include: private terrace with hot tub and BBQ, billiards and private entertainment room, plasma TV’s, laundry room and private garage.
  • A complete audio visual and wireless system so your corporate group can get work done.
  • Ask us about our contiguous units to accommodate for larger groups and meetings.
  • Proximity to ski-trails, golf course, and Mont Tremblant’s pedestrian Village most distinctive shops, restaurants and attractions.

 

Property Chart Inquire Now

9. What is your cancellation policy?

Deposit & Cancellation Policy:

  1. 45 days prior to arrival: Deposit refundable less (5%) booking fee
  2. 44 to 31 days prior to arrival: Deposit non-refundable
  3. 30 days and less prior to arrival: Fully non-refundable

*Cancellation policy does not apply to high season rentals including Christmas week, New Year’s week, Presidents’ week. Consult our Sales team for specific dates.

 

Tremblantliving is a sales & marketing agent for property owners and accepts no liability on their behalf. We reserve the right to transfer guests to an equivalent property at our discretion if the one reserved becomes uninhabitable or unavailable. We also cannot be held responsible for short term interruptions of cable, internet, electricity, telephone, water nor for exterior noise that we cannot control.

10. What arrival information should I expect to receive?

All relevant arrival instructions, which include property address, lockbox or electronic door code details information, will be sent to you approximately 7 – 10 days prior to arrival. Please note that we always contact our guests by phone at some point during the reservation process and before processing payments.

If for whatever reason you do not hear from us even if you have received a Rental Agreement already please give us a call to make sure you are dealing with the right rental agency.

11. Are Pets Allowed?

Pets are welcome at our home! If you’re staying here with your canine
companion, please read carefully the rules and policies below:

  • A pet fee of 300$ plus taxes is mandatory
  • A maximum of two pets are allowed per property
  • Only dogs are accepted in the properties
  • Specific weight limit of 50 pounds, heavier pets will require permission
    from property manager
  • Pets are not allowed on the furniture, especially sofas and beds
  • You are responsible for cleaning up after your pet around the property
    land. Balconies should not be used for your pet’s spending area, if
    such a situation would occur please hose down with water as soon as
    possible.
  • Pet must not be outside of property fence without a leash
  • Any disturbances, such as barking, must be reduced to ensure that
    other properties around are not inconvenienced.
  • Please contact our Housekeeping Department to arrange for a
    convenient time for servicing your property if you have requested such
    a service. No attempt will be made to enter if there is a pet in the
    home, unless the owner is present.

You agree to be responsible for all property damages and/or personal
injuries resulting from your pet. You further agree to indemnify and hold
harmless the Property manager, its owners and operators, from all
liability and damage suffered as a result of your pet.

A refundable damage deposit is applicable to all guests traveling with
their pet. The amount varies on the property chosen, ask your sales
specialist for specification. Your property will be inspected for damage
before releasing the security deposit. You agree to any penalties or
security deposit deductions in case of violations of the rules or damages to the
property.

*In selected properties only