This short-term rental contract constitutes the “Agreement” between the “Visitor” and Mont Tremblant Chalet Rentals Inc (herein referred to as “Tremblant Living” or “TL”) the manager, to rent the Property described above, including furniture (the “property”) according to the ”Rental Period”, and “Rules and Regulations” set out below. The Parties agree as follows:
1. NATURE OF AGREEMENT
The Visitor is renting the house as a vacation rental for a short-term period. The Property is a privately-owned residence and TL is not the owner and only acts as manager or rental agent.
The Property owner and Tremblant Living shall not be responsible for providing any additional furnishings or supplies not listed under our Property Details and What’s Included sections of our website. This Agreement allows Visitor limited occupancy granted by TL and Property owner. Visitor is not a tenant under any applicable legislation.
2. CHECK-IN & CHECK-OUT
- Early arrivals and late departures may be requested but are not guaranteed. If Visitor wishes a late check-out should inquire if that is possible to TL. Tl is always happy to grant a late checkout whenever we possible.
- Failure to vacate the unit by check-out time detailed above without a written authorization by TL may result in a late check-out charge of $100 per additional hour that would be charged to your credit card. if you extend your time without permission. TL may be able to grant you a late check-out if an arrival is not expected at your unit that afternoon and/or we do not have a maintenance project scheduled. If you would like a late check-out please call us mid-stay to inquire. We are
- Upon check-in Visitors are responsible for inspecting the home and reporting in writing any damages. discovered in the house within 3 hours of check in to Tremblant Living Hospitality Team.
3. PAYMENT – Payment terms for this agreement (the “Payment”) are:
- Payment Schedule: The Visitor should pay the First payment of 50% of the total amount of the reservation the time of booking, and the remaining 50% at least 30 days prior to arrival. However, if booking is made less than six weeks from arrival date, full payment (100%) must be paid at the time of booking. In the event that a payment is late or has not been received, TL reserves the right to cancel this Rental agreement and the corresponding reservation.
- Currency: All amounts are in Canadian dollars. Visitors not paying with a bank account based in Canada understand that their payment will be subject to a currency conversion rate established by the bank or credit card institutions, which is not under Tremblant Living’s control, and may affect the amount debited in Visitor’s local currency from your credit card or bank account due to exchange rate and/or international fees charged by your banking institution.
- Credit Card Rules: Credit card information is required only as a guarantee in case of damages to the property as defined in this Agreement (See Section 5). Funds will not be debited to cover rental charges stated above unless The Parties have mutually agreed and accepted to use this as a payment method for total booking charges upon TL’s prior approval. If Visitor has been approved to use a credit card to pay for booking charges, he/she may be required to submit a signed credit card voucher/receipt in order to receive check-in instructions.
- Methods of payment: Cheque, direct deposit, email money transfer, wire transfer, credit cards (Visa and Master Card only).
4. AGREEMENT TO RULES AND REGULATIONS
Visitor agrees personally and on behalf of his/her guests to abide by terms in this Agreement, including the rules included on the Rules and regulations included on Exhibit A, and takes full responsibility for the actions and omissions of his/her guests. Failure to respect the terms and rules by the Visitor or a visitor’s guest constitutes a breach of the agreement. In a case like that, TL or the owner have the right to access the property.
5. DAMAGES TO PROPERTY
- Visitor agrees to take good care of the Property and its contents, keep it clean, and to leave the property in a similar condition they found it upon arrival, and to behave lawfully at all times whilst on the premises; otherwise an additional cleaning fee or applicable penalties may apply.
- Visitor will be responsible for the cost of any damages and any additional cleaning fees that may result from his/her actions, or guests. Damages to the Property include breakage to its grounds, landscaping, furnishings, equipment and household items therein, excluding those cases covered by the Accidental Damage Waiver Fee described below, including, but not limited to:
- I. Visitors are responsible for maintaining the conditions of all linens, quilts, blankets, pillows and towels. Visitor understands that linens are intended for inside use. The amount of any damage to the linens due to burns, make-up stains, permanent markers, hot tub chemical stains, blood or major food stains, tearing, removal of the linens from the unit, are not covered by the Damage Waiver Fee described below.
- II. Visitor should avoid dragging furniture around the house to avoid damage on wooden floors. No shoes (especially no high heels) inside the house, or banging sharp objects or toys please!
- If damages occur during the Rental Period it should be reported immediately in writing to TL.
- Any cost related with damage(s) caused by the Visitor or his guests will be debited to the credit card provided by the Visitor. TL will determine the nature and extend of the damages, the repairs needed and possible exoneration of responsibility, if applicable. The Visitor will be informed in writing of the damages and the amount of the costs before debiting the credit card.
5.1 ACCIDENTAL DAMAGE WAIVER FEE
To be applicable, this option needs to be selected at the time of booking the property. The Accidental Damage Waiver (DWF) is a nominal, non-refundable fee that alleviates Visitor responsibility for accidental damages to the real or personal property of the owner of up to a total of $1,200. Damage more than $1,200 and caused by the visitor or his/her guests or pets in violation with the terms on section 5 a) b), and deemed negligent or intentional by TL and/or qualified contractors will be Visitor’s sole responsibility.
Any of the cost related to the damages may be debited from the credit card submitted by Visitor.
5.2 CLEANING SERVICES AND FEES
- There is no daily housekeeping/maid service included in the rental rate, unless previously arranged with TL staff (at an additional cost).
- Garbage must be placed in the appropriate containers outside and soiled dishes cleaned before departure. Used towels should be placed in the bathroom.
- Following departure, reasonable cleaning is covered within the rental price. If the rental unit is left in a condition that requires additional cleaning beyond our regular allotted time or if Section 5.2 (c) above is not fulfilled, the Visitor shall be liable for an additional cleaning fee: minimum charge of $100 and $50/hour plus tax if more than 2 hours of extra cleaning are needed. Charges will be applied to credit card on file and TL notifies Visitor beforehand.
Smoking is not allowed inside the rental unit.
5.3 CREDIT CARD GUARANTEE AGAINST DAMAGES
We require a credit card guarantee for your damage deposit. No credit card debit will occur if no costs/damages are incurred as per Sections 5, 5.1 and 5.2 stated above.
6. REFUND POLICY
Visitor acknowledges, understands, and agrees that:
- Stay is refundable if a written notice of cancellation is received at least 90 days before the date of arrival, less a fee of 10% of total amount before taxes. If the reservation is cancelled by the Visitor less than 90 days before the date of arrival, the stay is non- refundable. In that case, TL will make every effort to rebook the unit and will refund for every night that is resold, up to the net amount paid to the owner by the new renter, except for a 10% of total amount before taxes. Unless the property is rebooked, the cancellation policy does not apply to high season rentals, as follows: December 15 to January 6 of the following year, February, March and August. The sales team can be contacted to know the specific dates.
- Visitors are encouraged to purchase travel insurance in the event they are forced to cancel.
- There is no refund if the customer is a no-show or cancels part of or the whole reservation for any reason, including unforeseeable circumstances (Force Majeure) or adverse weather conditions.
- In cases when damages or repairs are discovered during the Rental Period such as frozen pipes, plumbing malfunctions, heating problems, appliance malfunctions or the like, thereby causing the Visitor’s stay to be severely affected, they must be immediately reported to TL. IF TL is unable to secure timely repairs and/or alternative solutions within 48 hours, Visitor will be given one of the two (2) following options to the Visitor:
- I. Depending on availability, Visitor may be relocated to another comparable rental unit managed by TL, or;
- II. An appropriate compensation of up to 10% will be reimbursed to Visitor provided that Visitor immediately reports such failures or malfunctions upon arrival or at earliest time possible. Examples of related malfunctions include: Hot Tub, Sauna, A/C, heating system, plumbing or pipes.
- In the event that your rental unit is not in an habitable condition due to such reported damages or breakages, and Tremblant Living is not able to relocate Visitor to another unit or repair the situation, TL will reimburse Visitor 100% of rental charges (if affected the whole stay), or will refund charges for every night the unit was unavailable to Visitor.
- Except as set out in Section 6 d) regarding fixture malfunctions, there will be no refunds for occurrences beyond Tremblant Living’s control. TL assumes no liability related to situations caused by the natural environment in which the property is located such as extreme weather or presence of wildlife. TL will exert the utmost efforts to prevent animals common to the area (i.e. house mice, squirrels, bugs) from entering the property, and implements safe measures to prevent and eradicate the spread of animals inside, but can’t guarantee that no animals might get inside of the house. The Visitor can’t terminate the agreement for that reason or demand any compensation for any inconvenience derived from the presence of animals at the property.
- Neither TL, nor the owner, are responsible for any accidents, injuries, illness or any other event that happens at the property and that are out of TL’s control that occurs while on the premises or its facilities. By accepting this reservation, it is agreed that all Visitors are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises and related costs that result from it.
- Visitor understands that this rental property belongs to a private owner, not to TL. In the event that TL is unable to accommodate Visitor in the property subject to this agreement (for example if a property is sold by owner), it will attempt to relocate Visitor to another property in its inventory with similar or better characteristics. If we are able to relocate Visitor (with his/her consent), TL will apply all payments to the alternate property. If unable to relocate Visitor or if Visitor does not approve the proposed property(ies), we will refund the total payments in full.
8. INSURANCE
The property owner has subscribed an insurance policy to protect his/her property and contents. TL recommends that Visitor take out their own personal insurance to cover Visitor’s personal property loss during the Property Rental Period, as well as personal liability insurance. This is suggested only as a recommendation, but it is not mandatory to secure reservation.
9. ACCESS BY TREMBLANT LIVING OR PROPERTY OWNER
TL or Property owner may re-enter premises at all reasonable times (by appointment and at the convenience of Visitor) for the purpose of effecting necessary repairs or maintenance.
10. MISCELLANEOUS
- This Lease will constitute the entire agreement between the Landlord and the Tenant. Any prior understanding or representation of any kind preceding the date of this Lease will not be binding on either party except to the extent incorporated in this Lease.
- This agreement shall be governed by the laws of the province of Quebec, Canada.
EXHIBIT A: RULES AND REGULATIONS
The Visitor agrees to take all reasonable steps to ensure that all invitees adhere to the posted rules and regulations of the co-owners’ association (referred to herein as “COA”) governing the use of roads as well as any neighborhood common areas, in addition to the rules and guidelines of the present agreement:
A. QUIET ENJOYMENT AND PARTIES
TL maintains an atmosphere for the quiet enjoyment of Visitors. We rent to family groups and responsible adults only; absolutely NO house parties are allowed. Visitors shall be sufficiently quiet and peaceful, so as not to disturb neighbours and other residents of the area.
B. PARKING
The number parking spaces is limited to the number of cars as stated clearly Homeaway or TL’s website. Additional overflow can be found at the entrance of the pedestrian village (parking P1, P2, or P3). It is strictly FORBIDEN to exceed the number of cars allowed at the property. If that happens cars will be towed without notice at the Visitor’s expense.
C. NOISE POLICY
Noise levels must be reasonable at all times as this is a quiet neighbourhood. We require that you adhere to a ”low exterior noise policy” after 9:30PM. As outlined in greater detail below, Tremblant Living has the right to terminate this Agreement and ask the disruptive Visitor to vacate the premises.
D. NO SMOKING
Smoking inside the property is not allowed. Visitors will be charged $500 to de-ozone the Property should this be detected and necessary.
E. MAXIMUM OCCUPANCY
That Visitor and invitees may not exceed the maximum capacity stated on Homeaway or TL’s website at any time, unless approved in writing by Tremblant Living. If the maximum capacity of the unit is exceeded, the Visitor may be subject to being removed from the property without refund.
F. AGE OF VISITOR
That Visitor and invitees must be at least 30 years of age. Visitors younger than 30 are acceptable as long as they are supervised by someone 30+ in age. Exceptions to this rule may be negotiated at TL’s discretion. If a group is mainly composed by individuals less than 30 years of age, TL reserves the right to ask for a detailed list of each visitor including their full name, address and a copy of their driving license. This information must be provided at the same time as the rental agreement.
G. PETS
No pets are permitted in the Property unless specified by Tremblant Living in writing. If a pet is allowed by Tremblant Living – the following rules must be respected by the pet owner.
- Pet will be kept in a cage or in the garage when the Visitors are not in the property.
- The pet cannot sleep or lay on furniture, beds, etc – thus Visitor should be bringing their pet bed.
By signing this agreement, the Visitor’s declare that the information given on the pet is accurate and that they will take full responsibility for any damages caused by the pet during their stay. A pet fee may be asked by TL and included in this agreement.
H. ILLEGAL DRUGS AND HAZARDOUS MATERIALS:
Visitors shall not use or permit to be brought into the property any illegal substances or articles deemed hazardous to life, or property.
I. USAGE OF COMMON AREAS
Occupancy and use of premises and common areas shall not disturb or to offend neighbors. Visitor may not hang towels or garments from windows and balconies. ONLY use appliances as intended.
J. HOT TUB AND SPAS
DO NOT STAND ON THE HOT TUB/SPA COVERS. Covers are for insulation purposes and are not designed to support a person. They may break and Visitor may be charged for replacement. Remember when not using the hot tub, leave cover on so hot tub will stay warm. Please shower before use and remove all make-up, body creams and perfumes which affect the water quality. Intense/extra cleaning to be performed either during or upon check-out will be subject to additional fees.
K. WOOD
TL will provide firewood for reservations from Octobe 1st through April 15th for reasonable use and enjoyment of Visitors. However, fireplaces and/or fire pit are not to be left unattended. Note that TL maintains a large firewood stockpile equivalent to several weeks/ Visitor’s worth of wood so Visitor and group are expected to use it moderately and be mindful of future Visitors.
L. PERSONAL PROPERTY OF OWNERS
Locked closets are reserved for storage of the property owner’s personal items and are thus not available for Visitor usage under of this Agreement.
M. SUB-LETTING
The Property may not be sublet and this Agreement may not be transferred without prior written consent of TL.
N. NON RESPECT OF RULES
TL must be satisfied that all of the terms and conditions contained in this Agreement will be adhered to by the Visitor and invitees, failing which TL and Property owner reserve the right, at the Visitors’ expense, to call a security firm (of TL’s choice) to verify if rules are respected, to impose the respect of rules or ultimately to have the Visitor and invitees removed from the Property if necessary. The costs associated with this security measure shall be borne by the Visitor from the credit card guarantee and any shortfall covered following a written request (transmitted by mail, by fax, or by e-mail) to the Visitor. In such situations, Visitor will forfeit all funds paid under this Agreement.
O. PHONE CALLS
Use of the phone line is free. TL reserves the right to recover costs for any long-distance telephone calls made by Visitor from the Property’s land-based telephone during the Rental Period.
P. MAINTENANCE OF PROPERTY
TL diligently maintains the Property but it is also the responsibility of the Visitor to exercise caution and take reasonable care with respect to the interior/exterior of the Property. This also applies to common areas owned by the unit’s co-owner association (if applicable). These spaces include, but are not limited to, walking/ski-out paths and parking area. TL advises Visitor to exercise caution in slippery conditions especially when outside in winter and particularly around the hot tub areas where water/ice can form.
Q. MISSING ITEMS AT CHECK-OUT INSPECTION
An inspection will be done following Visitor departure to ensure all items, furniture and appliances are not missing. Visitor will be charged a fee in case an item is taken from the property. For the properties including an Apple TV entertainment, Visitor will be charged $300 if this item is missing. This charge is not covered by the Damage Waiver Fee; it is the sole responsibility of Visitor to respect owner’s and TL’s belongings.
10. APPLICATION
This Agreement shall be interpreted and applied according to the laws of the Province of Quebec.
By signing this Agreement, the Visitor(s) declare that all information provided on the reason of the group stay’s and intention for renting the property have been fully disclosed, are accurate and that all Visitors will be informed of and will follow each of the clauses of this rental agreement.
